FAQ

How much is shipping?

Enjoy free U.S. shipping on orders of $59 or more. Orders under $59 ship for a flat $7.99. Orders are processed within 0-1 business days, Monday through Friday. Orders placed after 2:00 PM PT may begin processing on the next business day. Standard U.S. transit time is 3-6 business days after processing. The estimated total delivery time is 3-7 business days. The final shipping method and rate are confirmed at checkout before payment.

When will my order arrive?

Orders are processed within 0-1 business days, Monday through Friday. Standard U.S. transit time is 3-6 business days after processing, for an estimated total delivery time of 3-7 business days.

Can I ask a question before ordering?

Yes. Send the product name, product page link, or the detail you want checked. We can help with sizing information shown on the page, material notes, product details, shipping expectations, and order support.

What should I do if my order tracking looks delayed?

Use Order Help and send your order number. We will review the available tracking information and help confirm the next practical step.

How do returns work?

Returns may be requested within 30 days of delivery for eligible new, unused items in original condition. We accept returns for eligible defective and non-defective items. We do not offer direct exchanges at this time. Returns may be completed by mail or through the return location provided in the approved return instructions. Customers are responsible for downloading, printing, and using their own return shipping label unless the item arrived damaged, incorrect, defective, or incomplete. A USD $6.99 restocking fee applies to approved returns where permitted by law. Approved refunds are processed within 30 days after the returned item is received and reviewed. Start the request before sending anything back so we can review the order and provide the correct return instructions. Customers are responsible for downloading, printing, and using their own return shipping label unless the item arrived damaged, incorrect, defective, or incomplete. A USD $6.99 restocking fee applies to approved returns where permitted by law. Approved refunds are processed within 30 days after the returned item is received and reviewed.

What if an item arrives damaged or incorrect?

Contact us as soon as possible with your order number and clear photos of the item, packaging, and shipping label. We will review the issue and help with the next step.

Can I change my shipping address after ordering?

Contact us right away. Address changes are not always possible after an order begins processing, but we will review the timing and help where we can.

Where should I go for order help?

Use Order Help for tracking questions, delivery concerns, address issues, or item-specific support after checkout. Include your order number so the request can be reviewed accurately.