These Terms of Service explain the general terms that apply when customers visit Room101, browse products, place an order, contact customer support, or interact with our online store.

Please read these Terms together with our published Privacy Policy, Shipping Policy, Refund Policy, Contact Information, and any order-specific messages shown during checkout or customer support. If checkout information or an order-specific support message differs from a general page, the order-specific information should be treated as the most current information for that order.

1. Store Use

The store is provided for personal shopping, product browsing, order placement, and customer support. Customers are responsible for providing accurate contact information, shipping information, billing details, and order-related information. Incomplete, inaccurate, or unverifiable information may delay support, delay fulfillment, or prevent an order from being completed.

2. Products, Availability, and Store Content

We work to present product titles, images, descriptions, pricing, availability, promotions, shipping information, and other store content clearly and accurately. Store content may be corrected, updated, replaced, or removed when needed to fix errors, improve clarity, reflect current availability, comply with platform or legal requirements, or keep the customer experience accurate.

Colors, scale, measurements, materials, packaging, and product appearance may vary slightly because of screen settings, photography, manufacturing updates, supplier changes, or normal product variation. Product information is provided to support customer decision-making and should be reviewed before checkout.

3. Orders and Payment

Orders are subject to product availability, payment authorization, fraud-prevention review, address verification, fulfillment review, compliance checks, and successful processing by payment, shipping, and store systems. An order may be declined, canceled, refunded, held, or adjusted when a payment, inventory, address, pricing, promotion, compliance, risk, or fulfillment issue prevents normal completion.

Placing an order does not guarantee that every item will remain available or that an error cannot be corrected. If a material issue affects an order, we may contact the customer using the email or contact information provided at checkout.

4. Pricing, Promotions, and Errors

Prices, discounts, promotions, product details, shipping offers, and availability may change from time to time. If a pricing, promotion, product, checkout, or page error is discovered, we may correct the error and take reasonable steps for affected orders, including canceling, refunding, or asking the customer to confirm updated order information where appropriate.

5. Shipping, Returns, and Refunds

Enjoy free U.S. shipping on orders of $59 or more. Orders under $59 ship for a flat $7.99. Estimated delivery is 3-7 business days after processing.

Returns may be requested within 30 days of delivery. Please contact us before sending any item back so we can review the request and provide the correct return instructions.

Shipping, returns, refunds, and order support are handled according to the policies published on the store and the information provided during checkout or customer support. Return requests should be started through customer support before any item is sent back, so the order can be reviewed and the correct instructions can be provided.

6. Customer Support

For order questions, product-detail questions, delivery questions, return requests, privacy requests, or other store support, contact us at room101.home.decor@gmail.com. Please include the order number, the email address used at checkout, the product name, and a clear description of the request when relevant.

7. Store Content and Intellectual Property

Store text, layout, product presentation, images, graphics, logos, collections, and other customer-facing content are provided for shopping and informational use on this store. Customers should not copy, scrape, reproduce, misuse, interfere with, or commercially reuse store content in a way that violates applicable law, platform rules, or the rights of the store or third parties.

8. Prohibited Use

Customers should not use the store to submit false information, attempt unauthorized access, interfere with store operations, abuse promotions, misuse customer support, reverse engineer store systems, upload malicious code, or engage in activity that is fraudulent, unlawful, harmful, abusive, or inconsistent with normal customer shopping.

9. Third-Party Services

The store may use Shopify, payment processors, shipping tools, analytics tools, review tools, email tools, social media links, apps, and other third-party services. Those services may operate under their own terms, privacy notices, security practices, processing rules, and availability limits.

10. Limitation of Store Responsibility

To the extent permitted by applicable law, the store is not responsible for delays, interruptions, data issues, carrier events, payment-service issues, third-party service issues, customer-provided address errors, or other circumstances outside the store's reasonable control. Nothing in these Terms is intended to limit customer rights that cannot be limited under applicable law.

11. Updates to These Terms

We may update these Terms from time to time to reflect store changes, policy updates, operational changes, platform requirements, or legal requirements. The version posted on the store applies to store visits, support requests, and orders after it is published, unless a different order-specific term is provided during checkout or customer support.

12. Contact

Questions about these Terms, an order, or store support can be sent to room101.home.decor@gmail.com.